Privacy policy

Last Updated: July 9, 2026

This Privacy Policy explains how REPELIX (“the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit repelix.co.uk or use our services.

The terms “you” and “your” refer to any user of our website or services, including customers and website visitors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

Information We Collect and How We Use It

We collect certain personal information when you visit our website, place an order, contact us, or interact with our services. This information helps us process orders, improve your shopping experience, and provide customer support.

Information You Provide Directly

When you place an order or contact us, we may collect information such as:

• Your name
• Billing and shipping address
• Phone number
• Email address
• Order details and payment-related information
  

All payments are securely processed through trusted third-party providers such as Shopify Payments. REPELIX does not store full payment card details on its servers.

Customer Support Information

If you contact our support team at support@repelix.co.uk, we may collect the information you provide in order to assist you with your request.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited and interactions on the website

This information may be collected using cookies and similar technologies to improve website performance and user experience.

Information From Third Parties

We may receive limited information from trusted third-party partners such as Shopify and payment providers to help us process orders, payments, and deliveries.

How We Use Your Information

We use the information we collect for purposes such as:

• Processing and delivering your orders
• Managing returns, refunds, and customer support requests
• Improving our website, products, and user experience
• Protecting our website against fraud, unauthorized transactions, or security risks
• Sending marketing communications and promotional offers, only where permitted or with your consent

Use of Cookies

Like many websites, we use cookies and similar technologies to improve website functionality, remember your preferences, and personalize your experience.

You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

Sharing of Personal Information

We only share your personal information when necessary to operate our services or comply with legal obligations.

This may include:

• Payment providers and order fulfillment partners
• Shipping carriers such as Royal Mail, EVRi, or similar logistics providers
• Technical service providers and customer support tools
• Legal authorities when required by applicable law

We do not sell, rent, or trade your personal information to third parties.

Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure.

We retain your information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Our website uses SSL encryption to protect personal information transmitted through our website and checkout process.

Your Privacy Rights (UK GDPR Compliance)

In accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request a copy of your personal data in a structured and commonly used format
• Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us at support@repelix.co.uk

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact our support team:

Email: support@repelix.co.uk

Phone: +44 7446 380031

Legal Business Name: REPELIX LIMITED

Company Number: 17327050

Registered Office Address:

Office 1569, 60 Tottenham Court Road
Fitzrovia
London W1T 2EW
United Kingdom

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (UK Time)