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Shipping policy

At REPELIX, we are committed to providing reliable, secure, and transparent shipping services across the United Kingdom.

Shipping Destination

We currently ship exclusively within the United Kingdom. We do not ship internationally.

Order Processing & Cut-Off Time

Order Processing Time: Orders are processed, packed, and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays).

Order Cut-Off Time: 12:00 PM (UK Time). Orders placed after this time will be processed on the following business day.

Shipping Time & Transit

Once your order has been dispatched, the estimated delivery time is:

Standard Shipping: 3 to 8 business days (Monday to Friday).

Total estimated delivery time: 4 to 11 business days (including processing and transit time).

Shipping Costs

We are pleased to offer FREE standard shipping on all orders across the United Kingdom.

  • No minimum purchase is required.
  • No hidden handling fees, fuel surcharges, or delivery taxes will be added at checkout.

The price you see is the price you pay.

Order Tracking

To ensure transparency, tracking information is provided for every order.

  • As soon as your package is handed over to the courier, you will receive a Shipping Confirmation Email containing your tracking number and a direct tracking link.
  • You can track your package's journey directly on our website via our dedicated Tracking Page.
  • Please allow 24 to 48 hours for the carrier's system to update the initial tracking status.

Our Delivery Partners

To ensure reliable delivery, we work with trusted logistics partners such as Royal Mail, EVRi, and similar carriers depending on operational availability.

Mitigating Delivery Delays

While we and our carriers work diligently to meet these delivery estimates, unexpected delays may occasionally occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Peak promotional seasons (e.g., Black Friday, Christmas)
  • Courier network disruptions or strikes
  • Public holidays

If your order has not arrived within 12 business days of receiving your shipping confirmation, please contact our support team immediately. We will investigate the issue with the carrier and do our best to assist you promptly.

If a package is confirmed as lost by the carrier, we will work with the customer to arrange an appropriate resolution, including a replacement or refund where applicable.

Changing Your Delivery Address

Please review your shipping details carefully at checkout. If you notice an error, contact us immediately at support@repelix.co.uk.

  • If your order has not been processed yet, we will gladly update the address.
  • If the package has already been dispatched, we are unable to alter the destination directly. You may need to contact the designated carrier once the tracking link is active to request a redirect if their service allows it.

Contact & Business Information

For any questions regarding your delivery or our shipping procedures, our dedicated team is here to assist you:

Email: support@repelix.co.uk

Phone: +44 7446 380031

Legal Business Name: REPELIX LIMITED

Company Number: 17327050

Registered Office Address:

Office 1569, 60 Tottenham Court Road
Fitzrovia
London W1T 2EW
United Kingdom

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (UK Time)