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At REPELIX, we are committed to providing reliable, secure, and transparent shipping services across the United Kingdom.
Shipping Destination
We currently ship exclusively within the United Kingdom. We do not ship internationally.
Order Processing & Cut-Off Time
Order Processing Time: Orders are processed, packed, and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays).
Order Cut-Off Time: 12:00 PM (GMT). Orders placed after this time will be processed on the following business day.
Shipping Time & Transit
Once your order has been dispatched, the estimated delivery time is:
Standard Shipping: 3 to 8 business days (Monday to Friday).
Shipping Costs
We are pleased to offer FREE standard shipping on all orders across the United Kingdom.
• No minimum purchase is required.
• No hidden handling fees, fuel surcharges, or delivery taxes will be added at checkout. The price you see is the price you pay.
Order Tracking
To ensure transparency, tracking information is provided for every order.
• As soon as your package is handed over to the courier, you will receive a Shipping Confirmation Email containing your tracking number and a direct tracking link.
• You can track your package's journey directly on our website via our dedicated Tracking Page.
• Please allow 24 to 48 hours for the carrier's system to update the initial tracking status.
Our Delivery Partners
To ensure reliable delivery, we work with trusted logistics partners such as Royal Mail, EVRi, and similar carriers depending on operational availability.
Mitigating Delivery Delays
While we and our carriers work diligently to meet these delivery estimates, unexpected delays may occasionally occur due to factors beyond our control, such as:
• Severe weather conditions
• Peak promotional seasons (e.g., Black Friday, Christmas)
• Courier network disruptions or strikes
• Public holidays
If your order has not arrived within 12 business days of receiving your shipping confirmation, please contact our support team immediately. We will investigate the issue with the carrier and do our best to assist you promptly.
Changing Your Delivery Address
Please review your shipping details carefully at checkout. If you notice an error, contact us immediately at support@repelix.com.
• If your order has not been processed yet, we will gladly update the address.
• If the package has already been dispatched, we are unable to alter the destination directly. You may need to contact the designated carrier once the tracking link is active to request a redirect if their service allows it.
Contact & Business Information
For any questions regarding your delivery or our shipping procedures, our dedicated team is here to assist you:
Email Support: support@repelix.com
We aim to respond within 24 business hours (Monday to Friday).
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)