Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This Refund Policy is provided in addition to your statutory rights under applicable UK consumer protection laws.

If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the conditions outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be returned in its original condition.
• The item should be returned with its original packaging whenever reasonably available.
• Proof of purchase or order confirmation may be required.

Returns that do not meet the eligibility requirements outlined in this policy may not qualify for a refund.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at: support@repelix.co.uk

To help us process your request quickly, please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Once your request has been reviewed and approved, we will offer either:

• A replacement product; or
• A full refund.

In such cases, REPELIX will cover any reasonable return shipping costs or dispatch a replacement item at no additional charge.

Order Cancellation

Orders may be cancelled free of charge before they have been processed and dispatched.

Once an order has been shipped, cancellation is no longer possible. However, you may still request a return after delivery in accordance with this Refund Policy.

If you wish to cancel or modify an order, please contact us as soon as possible at: support@repelix.co.uk

Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 30 days of delivery.

In this case:

• Return shipping costs are the responsibility of the customer.
• The item must be returned in its original condition.
• Original shipping charges, where applicable, are non-refundable.
• We do not charge any restocking or administrative fees.

Exchanges

If you wish to exchange an item for another model or variant, please contact our support team within 30 days of delivery.

Exchange requests are subject to product availability.

For exchanges requested due to a change of mind, return shipping costs are the responsibility of the customer.

If the exchange is required because of a defective, damaged, or incorrect item, REPELIX will cover the associated shipping costs.

Return Instructions

Before returning any item, please contact our support team at: support@repelix.co.uk. Our team will provide detailed return instructions and the specific return warehouse address applicable to your order to ensure that your return is processed correctly and without delay.

Please note that our Registered Office Address (listed below) serves as our administrative headquarters and is not equipped to receive customer return packages. To ensure proper processing, items should only be returned to the address provided by our support team. Returns sent to our Registered Office Address may experience delays or may not be processed correctly.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved:

• The refund will be processed within 5 business days of approval.
• The refund will be issued to the original payment method used for the purchase.
• Depending on your bank or payment provider, it may take an additional 3 to 7 business days for the funds to appear in your account.

Non-Returnable Situations

Returns may not be accepted if:

• The item has been used, altered, or damaged after delivery.
• The item is returned in a condition that significantly reduces its resale value.
• The return request is submitted more than 30 days after delivery.

Delivery Issues & Lost Packages

If your package appears lost, damaged in transit, or significantly delayed, please contact us at: support@repelix.co.uk

We will investigate the issue with the carrier and do our best to resolve the matter promptly.

Contact Information

For any questions regarding returns, refunds, cancellations, or general customer support, please contact us directly:

Email: support@repelix.co.uk

Phone: +447446380031

Legal Business Name: REPELIX LIMITED

Company Number: 17327050

Registered Office Address:

Office 1569, 60 Tottenham Court Road

Fitzrovia, London

W1T 2EW

United Kingdom

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)